Hello Matcha: “It’s incredible. We don’t waste any time cold calling. Instead, potential customers are reaching out to us!”
“Growth Engine is a marketing machine! We get new leads daily and our sales team has been growing month on month…and it doesn't seem to be slowing down at all.”
Hello Matcha
Matcha, the frothy, creamy, slightly bitter green tea from Japan has been around for a long time, but it’s only recently there’s been an explosion in popularity.
Hot or cold, customers want some green in their cup, and Hello Matcha is there to help.
With their fun branding and responsive service, Hello Matcha is a new brand but has had an enviable growth trajectory. We speak to them about how Ordermentum has been integral to their journey - particularly when it comes to acquiring leads and converting them to customers.
Why did you first start using Ordermentum?
Having previously worked in the hospitality industry we know that Ordermentum was widely used amongst cafes. It wasn’t the first platform we used but it was the best!
How does using Ordermentum decrease admin?
The ordering process and payment collection has been super smooth. Collecting payment practically happens at the same time as placing orders which makes accounting easier for the customer and us.
What are the challenges you’ve had with acquiring leads?
Getting leads for a new brand is really, really difficult. It’s time consuming because people don’t know you and therefore they don’t trust the brand.
How has Ordermentum made it easier to get leads?
It’s helped so much. Getting leads from Ordermentum through Growth Engine has been amazing.
We don’t waste any time cold calling, and instead, potential customers are reaching out to us. It’s incredible.
How has Growth Engine impacted your sales team?
Growth Engine is a marketing machine!
We get new leads daily and our sales team has been growing month on month…and it doesn't seem to be slowing down at all.
How has Ordermentum made it easier to onboard new customers?
The Sign Up Links work like a charm. Customers just scan or click the link and we connect. No complications, and it’s something we really need when we’re getting so many leads and wanting to convert them as quickly as possible.
What's your favourite Ordermentum feature?
I like the Chat feature, where we can message our customers without going to another website.
We find that it saves a lot of time and makes the conversations between customers less formal.
What has your experience been with the Proof of Delivery feature?
As we know from ordering to the delivery of the products there are many people involved and miscommunications sometimes happen.
The Proof of Delivery feature clears up any "my order hasn't been delivered" messages/calls from business owners.
Were there any features you didn’t expect?
I love that within the Digital Catalogue, we can set different prices for different customers.
We have had some slight price increases due to increased costs, but for our old loyal customers we have kept the price the same. Being able to do this contributes to the longevity of our customer relationships.
How does Ordermentum compare to other platforms or solutions?
We have used other ones before but Ordermentum not only is popular within the industry, it’s also very simple and intuitive to use.
What feedback do you get from your customers using Ordermentum?
They are always relieved when they hear we are on Ordermentum!
What would you say to anyone considering using Ordermentum?
Just do it!
Ordermentum has grown supplier businesses all over the country and we want to help you.
Book a FREE, fast demo and let us answer all your questions.
At a glance
- SUPPLIER Hello Matcha
- LOCATION Australia wide
- INDUSTRYDrinks
